Change Healthcare PING id - Add Additional Devices
Adding more authentication devices is useful if your preferred device is unavailable. When you are prompted to authenticate, you can select a different device.
To add an additional device:
1. Login to your MFA-protected application.
2. At the MFA prompt, click Settings.
3. Click +Add on the My Devices window.
4. Select the new authentication method to add on the Add New Device window.
5. Click the Expand icon to view and edit details of a device, including:
- Device nickname: Name of the device as it will display when you are prompted to authenticate. The marketing name of the device (e.g., iPhone X) or the authentication method (e.g., SMS) displays by default.
- Device details: Details that identify the authenticating device (e.g., your phone number). If you choose to edit the details, you are prompted to authenticate and must make sure the details are valid (e.g., valid phone number in the correct format). To protect your privacy, this information may display as masked if you have not recently authenticated.
- Authentication type: Type of authentication method (e.g., SMS). This information is not editable.
6. To make your new device (or any other) the primary (default) device, move the slider to On (green) in the Primary column. The toggled device moves to the top of the list.
7. Once the new device is added, the MFA prompt will allow you to select how to authenticate. Return to your application and login again.
8. At the MFA prompt, click Change Device.
9. Select the device to authenticate with and click Sign On on the Change Authenticating Device prompt.
10. Sign in as prompted by the device.