Account Self-Service for Cerner Password Management

Cerner provides an account self-service functionality that allows you to reset your own password. Account Self-Service is a web-based functionality that uses strong credential policies to help reduce potential unauthorized access and eliminates the need to engage Cerner support services to reset your password. NOTE: this is ONLY available when logging into Cerner at OSH computers. Link not available remotely.

Setting Your Security Questions

Before you can use the Account Self-Service functionality, you must setup security questions that can confirm your identity. This helps to prevent others from resetting your password.

Complete the following steps to setup your security questions:

Once you log into Cerner, click on the “Tasks” icon

Click “Start” under Manage Security Questions.

Enter an answer in the box under each question.
- Answers must be a minimum of two characters.
- Answers provided are not case sensitive during the registration or password reset process.
- Provide answers which are memorable to you and not easy for others to guess or discover.
Click Save.
Click Continue.

Changing Your Password

Complete the following steps to change your password:

From the log-on page, click Account Self-Service. The Self Service Password Reset page is displayed.
In the Username box, enter your username.
In the Current Password box, enter your current password.
Click Login.
Click Change Password.
Enter a new password in the New Password box.

Note: Ensure that your password meets the minimum requirements:

MUST be at least 12 characters long
MUST be changed or expired every 90 days
Recent Passwords cannot be re-used (last five are blocked)
Must contain characters from at least three of the following four classes:
1. Uppercase (A-Z)
2. Lowercase (a-z)
3. Number (0-9)
4. Symbol (!, #, @, excluding $)
NO spaces
Additionally, it won’t let you put recognizable words unless you break up the word with a capital letter after the first letter

Enter the password from Step 6 in the Confirm Password box.
Click Continue. Your password is reset.

Resetting a Forgotten Password or Unlocking Account

Complete the following steps to reset your password:

From the log-on page, click Account Self-Service. The Self Service Password Reset page is displayed.
Click Forgotten Password.
In the Username box, enter your username.
Click Search. After locating your username, the system displays two questions previously selected by you to confirm your identity.
Enter the answer to both of the questions displayed.
Click Check Answers. If you answer both questions correctly, a new page is displayed and you can reset your password.
Enter a new password in the New Password box.

Note: Ensure that your password meets the minimum requirements: 12 characters, at three of the following four items: upper case letter, lower case letter, number and/or special character.

Enter the password from Step 7 in the Confirm Password box.
Click Continue. Your password is reset.